Innovation & Technology Services - Remote Support Portal
ITS uses BeyondTrust (formerly "Bomgar") to provide chat and remote support assistance for faculty, staff, and students.
If you have received a Session Key from an ITS support representative, please enter it in the field below and click Submit.
Otherwise, you may use the "Issue Submssion" section below to open a chat session.
PLEASE NOTE: You MUST contact the Tech Desk via phone if you need assistance with a password reset or Multi-Factor Authentication issue.
If you have issues connecting with us, please contact the ITS Tech Desk at (651) 962-6230.
If you have received a Session Key from an ITS support representative, please enter it in the field below and click Submit.
Otherwise, you may use the "Issue Submssion" section below to open a chat session.
PLEASE NOTE: You MUST contact the Tech Desk via phone if you need assistance with a password reset or Multi-Factor Authentication issue.
If you have issues connecting with us, please contact the ITS Tech Desk at (651) 962-6230.
- The ITS Tech Desk is currently closed. Our hours for Support are:
Monday: 7:00 a.m. to 7:00 p.m.
Tuesday: 7:00 a.m. to 7:00 p.m.
Wednesday: 7:00 a.m. to 7:00 p.m.
Thursday: 7:00 a.m. to 7:00 p.m.
Friday: 7:00 a.m. to 7:00 p.m.
Saturday: 8 a.m. to 4:00 p.m.
Sunday: Closed
If you wish to contact us, you may email us at techdesk@stthomas.edu or leave a voicemail at 651-962-6230.
Thank you!
